language: EN CZ

 THE ROYAL CORNICHE TRAVEL PRIVACY PROTECTION POLICY 

GUEST INFORMATION

At ROYAL CORNICHE TRAVEL we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.

The words 'we' and ROYAL CORNICHE TRAVEL do not include third party hotel owners or third parties involved in the delivery of services, however we have requested such hotel owners and third party suppliers to abide by the terms of our Privacy Protection Policy.

In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.

It also includes information on guest preferences and usage, when such information is supplied to or recorded by ROYAL CORNICHE TRAVEL in the course of transacting business with an individual.

The Privacy Protection Policy does not apply to information regarding ROYAL CORNICHE TRAVEL corporate customers. However, such information is protected by other ROYAL CORNICHE TRAVEL policies and practices and through contractual arrangements.

HOW YOU MAY PROVIDE US YOUR PERSONAL INFORMATION

  1. By making a reservation or by using ROYAL CORNICHE TRAVEL services.
  2. By providing it to us in communications regarding service delivery such as comment cards.
  3. By providing the information to us by participating in a marketing initiative.
  4. By visiting our website.

Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.

MAKING A RESERVATION

When making a reservation or using ROYAL CORNICHE TRAVEL services it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, and the like.

ROYAL CORNICHE TRAVEL is a management company. Your personal information is shared with the third party owner of the hotel where you intend to stay and those of its employees involved in delivering the service to you to the extent necessary for them to do so and to process the transaction. All hotels that are managed by ROYAL CORNICHE TRAVEL are required agree to abide by the terms of this Privacy Protection Policy.

From time to time, we offer packages or other services that involve third parties. If you are partaking of such a package or service your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.

ROYAL CORNICHE TRAVEL may use the information you provide to send you offers and information about ROYAL CORNICHE TRAVEL services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to ROYAL CORNICHE TRAVEL which will manage the distribution.

If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to info@royal-corniche.com, using the subject line "Unsubscribe", so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.

INFORMATION PROVIDED TO US IN COMMUNICATIONS REGARDING SERVICE DELIVERY SUCH AS COMMENT CARDS

Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.

ROYAL CORNICHE TRAVEL OFFERS YOU THE ABILITY TO RECEIVE TARGETED, TIMELY NOTIFICATION OF TIME SENSITIVE OFFERS

To sign up for this service we require you to provide us with your e-mail address, first name, last name, language preference, and country of residence. You may unsubscribe at any time using the link provided on every e-mail message and you will no longer receive e-mail offers and promotions for the specified subscription or website, as the case may be. You may at any time in the future opt-in to receive e-mail offers.

BY VISITING OUR WEBSITE

We use "cookies" on our website. Cookies are pieces of information that an Internet site transfers to your hard drive for record-keeping purposes. The use of cookies is an industry standard -- you'll find them almost everywhere on the Internet. Fairmont uses cookies to recognize visitors when they return to our sites. Once we know it's you, we can customize your online visit.

We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.

Our company contracts under the confidentiality restrictions mentioned above with Coremetrics, a service partner, to provide data collection and reports regarding our customers' activities on our site. Coremetrics may use cookies on our behalf and may receive information about your browsing and buying activity. Coremetrics may store member ID, city, state, zip code, and email address on our behalf. Under no circumstances may Coremetrics use your information other than in connection with providing services to us to make our site more useful and efficient.

WHY WE COLLECT PERSONAL INFORMATION

  1. To establish and maintain a responsible commercial relationship with you and to provide ongoing service.
  2. To understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of room.
  3. To develop, enhance market or provide products and services. For example, we look at our guests' use of our services so that we can better understand how to improve our services.
  4. To manage and develop our business and operations. For example we analyze guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth.
  5. To meet legal and regulatory requirements.

WHEN DO WE DISCLOSE PERSONAL INFORMATION

We disclose personal information only in these limited circumstances:

  1. We may disclose a guest's personal information to a person who, in the reasonable judgment of ROYAL CORNICHE TRAVEL, is seeking the information as an agent of the guest - for example, other travel agent who is booking a reservation on behalf of the guest.
  2. Personal information will be shared with the hotel for which your reservation has been made so that they may provide the services you have reserved.
  3. Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to affect the supply and the processing of the transaction.
  4. Personal information may be shared with a third party retained by ROYAL CORNICHE TRAVEL to perform functions on its behalf such as reservations handling, data processing or storage, guest surveys or research.
  5. Personal information may be shared with an agent retained by ROYAL CORNICHE TRAVEL to evaluate a customer's credit worthiness or in order to collect a customer's account.
  6. Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of ROYAL CORNICHE TRAVEL it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.

Any such disclosure of a guest's personal information by ROYAL CORNICHE TRAVEL to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.

PRINCIPLES

  1. ROYAL CORNICHE TRAVEL will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.
  2. ROYAL CORNICHE TRAVEL will protect your personal information with appropriate security safeguards.
  3. ROYAL CORNICHE TRAVEL will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
  4. ROYAL CORNICHE TRAVEL will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.
  5. ROYAL CORNICHE TRAVEL will honour your request to access your personal information in as timely fashion as is reasonably possible.

You are always free to refuse to provide personal information to us.